LASTRIDESupport & Contact
Contact
[email protected]
For bug reports, please include your iPhone model, iOS version, and the time and place (station). We usually reply within a few days.
Frequently asked questions
The times don’t match reality
Times are estimates based on Public Transportation Open Data Center and Apple Maps data. Times marked “approx.” couldn’t be confirmed as a train. Please check station information too, and tell us about any difference — please don’t contact the rail operators.
The leave time doesn’t update when the app is closed
In Settings, choose “When closed” for night location, and set iPhone Settings → LastRide → Location to “Always”. With app-only, reminders still arrive based on the last calculated time.
Alarms don’t ring
Alarms need iOS 26 or later; allow alarms in iPhone Settings → LastRide. On earlier iOS they arrive as notifications with your chosen sound (silent in silent mode). Try “Check with a real alarm” in the app’s settings.
Cancel the subscription
iPhone Settings → your name → Subscriptions → LastRide. Deleting the app does not cancel it. Request refunds from Apple at reportaproblem.apple.com.
Premium is missing on a new phone
Sign in with the same Apple ID and tap “Restore purchases” on the Premium screen.
Delete my data
Deleting the app erases its data on your phone. “Reset & start over” in Settings erases it too and leaves your groups. To remove group data straight away, leave your groups from their “…” menu before deleting the app (otherwise it’s deleted automatically after 6 months unused). For anything else, email us. See the privacy policy.